We offer services online through various platforms such as Skype, FaceTime, and Doxy.me at no extra cost.
While face-to-face sessions are most effective, online sessions are still very effective. A number of clients prefer and enjoy online sessions from their comfort of their own home. All online platforms we offer our services on are free to use and are accessible through computer and phones. To connect with your psychologist through one of the above platforms, please let us know your preference before your appointment.
Alternatively, we also offer phone sessions.
Please note: Only Terry Peacock is providing online sessions at this time. Susan will continue to offer sessions through phone.
Before Connecting with Your Psychologist
There are a few things to prepare for your appointment to ensure your sessions goes well. For your online appointment, please make sure you have the following in place:
Good internet connection
Quiet and private space without distractions (preferably a room with a closed door)
Audio feed (e.g., built into your device, mic on headphones, webcam, or separate microphone)
Visual feed (e.g., webcam, camera built into device)
Please provide your email to our office so we are able to send you specific link information to connect to your session.
In order to cover for you session, we request that you call our office to provide your credit card information prior your appointment. If you are covered under Indigenous Services Canada, please call our office to leave your email information to we can connect with you. We may send you an email with completed appointment dates that you will need to confirm so your sessions are covered. For more information about our fees, please visit the Fees page.
How do I connect through Skype?
Skype can be accessed on your computer or phone. To connect through Skype, you will need to log into your account or make a new one. Once you have logged in, go to Contacts, select the Add Contact icon or click in the Search text box, and enter your psychologist's Skype Name. To connect with them, select the Audio or Video button. Your psychologist will accept the call on their end.
Terry's Skype Name: TerryPeacock123
You can also provide us with your email information or Skype name so Terry can contact you.
How do I connect through Doxy.me?
Doxy.me can be accessed on your computer or phone. Before your appointment time, ensure you meet the above requirements and open your web browser. Contact our office to provide your email if you have not already done so. Terry will send you an email with a direct link to your psychologist online waiting room. Once you select the link, you will be requested to enter your name to check in. Once you have checked in, your psychologist will be able to see you in their waiting room. They will connect with you at your appointment time.
If you are having troubles connecting, please let us know. You may want to try restarting your computer or refer to their help page: https://help.doxy.me/en/
You can also find more information on their website: https://doxy.me
How do I connect through FaceTime?
At our office, you can complete your session on FaceTime if you have an Apple product. It is preferred to complete your session over video. Ensure we have your correct number. Your psychologist will contact you and once you two have connected, elect the FaceTime option to turn on video call.
Is my information safe?
We do our best to keep your information safe and only provide services through platforms you are comfortable with using. If you are comfortable with and prefer to use Skype, we are able to meet that request. Skype ensures its users that all voice, video, file transfers, and instant messages are encrypted. Please note that Skype requires its users to have an account.
If you do not wish to make an account for your session, Doxy.me is a great alternative as no account is required to connect with your psychologist. Doxy.me is listed as a secure platform by the Psychologists Association of Alberta for psychologists to use. It is HIPAA compliant and does not record any information during sessions.