Phone: (780) 488-4040
Fax: (780) 488-5281
*Please note: Email responses may not be guaranteed*
#202, 10432 - 123 Street
Our office is open Monday to Friday and closed on weekends.
*Hours may change due to holidays, workshops, conferences or unforeseen circumstances.
Please call our office at (780) 488-4040 to schedule your appointment or ask a question. We reply to all inquiries about our services in a timely manner.
Appointments are often available and there is also a waitlist if we cannot find a time that works for you. Clients who have an exceptional attendance record and give 24 hours notice for cancellations will be given priority on our waitlist.
When booking psychoeducational assessments, it is advised to book at least a month ahead in order to get a time that works for you.
For your convenience, there is parking in front of our building.
If you need to cancel an appointment, please inform us 24 hours prior to your appointment time. We would be happy to help find a new appointment time that works for you. Cancellations with less than 24 hours notice will be considered a late cancellation.
Clients who miss counselling appointments (late cancellation or do not show for their appointment) are responsible for covering up to the total cost of their session. However, this fee will be waived in the event of an emergency which can include, but is not limited to, an accident, illness or severe weather. Owing accounts must be paid in full before another appointment can be booked.
Assessment Appointment Cancellations
When an assessment appointment is missed or cancelled late (within 24 hours notice), clients are responsible to pay the total cost of the first hour or 50% of the total session charge, whichever is greater. This is because assessment appointments are typically reserved in large amounts of time.